Seeing 'No Accounts' when accessing Invoxy

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Daniel D'Alessio

• January 12, 2022 20:27

We have a question from a user whose client contact has been approving timesheets for a long time and went to approve a timesheet but saw the below screen when he went to approve:

What does this screen mean?

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• Official comment

  

  Nicky Blackwood

  • January 12, 2022 20:42

  This screen means the contact has logged into Invoxy but doesn't have access to any Invoxy accounts with that email address. Any user (admins, resources, contacts, or consultants) could run into this issue, and the usual culprit would be one of the following reasons:

  • The user has never had access to your company - they may have simply registered a fresh Invoxy login by mistake, which isn't associated with an Invoxy account yet. This could occur if you've invited them but they haven't accepted your invite yet, or if you've never invited them into Invoxy. This is particularly common for contacts, who usually just approve timesheets from their emails rather than logging in. 
  • The user has had their access revoked. If they were previously able to log into your account, it may be that an administrator has removed their access.
  • They normally log into your Invoxy account and their access is still active, but in this instance they have logged in with a different email address.

  In any of these cases, you can check their current access settings in either the People tab or the User Access tab.  

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